PATRICIA G. KOS

223 Salt Lick Road Ste 312

Saint Peters, MO  63376

Home (636) 397-6152

Cell:  (314) 540-1854

http://www.qbs4u.com

 

EXPERIENCE:

 

Self-Employed:            Administrative/Management:                                       11/05 – Present

 

Working from my professional home office assisting business owners with the day-to-day activities such as: Conference scheduling, Hotel Reservations, Travel Reservations, Catering, Preparing Materials, Presentations, Writing Grants Correspondence, Literature, Ordering Give-a-way Prizes; Ordering Promotional Supplies; Shipping Materials, and more.  Also, writing job descriptions, posting descriptions, reviewing resumes, interviewing candidates, hiring and training staff, and managing the hired staff to complete the projects.

 

AmericanTV                 Accounts Receivable Specialist:                                  Bridgeton, MO                         09/04 – 11/05

 

Handle all Accounts Receivable activities for all stores in the St. Louis Region – which included the following:  Researched and reviewed laws regarding collection policies; Met and created an alliance with the police department detectives; ran and printed reports daily; researched invoices to determine if the debit or credit balance was correct; professionally corresponded in writing and verbally with co-workers of all three stores and the distribution center regarding the proper instructions to avoid incorrect invoices; professionally corresponded in writing and verbally with customers regarding debit or credit balances; received, entered, and reviewed NSF checks to determine

the proper procedure in handling (was it fraud or did it need to be collected);  filed fraudulent activity reports with the police of all cities in the region which American has stores (reports must be filed in person at the police department – per store); sent the customer’s debit balance information to the proper collection agencies when refusal to pay; wrote-off uncollectible debit balances; accepted and applied payments on debit balances; forced bankcard refunds through the system; received, entered, and researched bankcard chargebacks; kept up-to-date and accurate files of all collection attempts; completed daily deposits for the department; retrieved and sorted mail for the Bridgeton store only; stamped mail for the Bridgeton store only; ordered supplies for the corporate offices – located in the Bridgeton store; assisted with system  training on the computer.

 

Temporary Services    Administrative Assistant:                                              St. Louis Region                      01/01 – 09/04

 

Coordinated meetings/conferences which included - preparing meeting/conference materials, taking/transcribing meeting minutes; coordinated and updated calendars; booked on-line ravel reservations (air, car, and hotel) for both domestic and international trips (using Sabre); completed expense reports; wrote and/or typed letters, memos, and reports; wrote and responded to e-mail/mail; answered and directed telephone calls; greeted and assisted visitors with professional courtesy; filed, ordered office supplies, prepared out-going mail, and contacted maintenance/facilities when problems arise; worked with all levels of management assisted in other areas as needed.

 

JonesMayer, Inc.         OFFICE MANAGER:                                                      Ballwin, MO                             11/99 - 12/00

 

Type memos/letters/specifications; answer and direct phones with courtesy; filing; organizing files in storage; opening, date stamping, and routing mail; preparing and metering mail; preparing and packing UPS shipment items.

 

 

UniGroup, Inc.             SECRETARY II/Correspondence Clerk:                         Fenton, MO                              7-3-95/8-31-99        

 

Constructed/typed memos/letters/reports/quarterly objectives; answered and directed phone calls/correspondence with courtesy; made certain correction requests were

handled in a timely, professional manner; wrote and ran monthly/weekly/daily reports from mainframe and PC and downloaded reports from mainframe to PC; scheduled

appointments; created/maintained files; ordered supplies; sent request through for payment; involved in the hiring process of Mayflower Revenue Accounting (80 people

hired) which included - confidentiality of applicant’s history, salaries, etc., tracking open positions, transferring open positions to various departments, scheduling interviews

with Director of Revenue, typing the hire information records, training two new secretaries and a new PC Coordinator -; corrected invoices, and other assigned projects.

Held temporary position of Correspondence Clerk from 11/97 - 7/98).

 

Arkansas State             SECRETARY I/ADMINISTRATIVE ASST.:                       Little Rock, AR                         11-23-92/3-10-95

Dept. of Ed.

 

Constructed/typed memos/letters to schools and inter- departmental staff; wrote/typed/revised grant proposals, itineraries; narratives, time sheets, leave forms, minutes,

travel forms, inter-office request, etc.; made copies and transparencies; collated packets; laminated; ordered supplies; sent bills to purchasing for payment;

answered/directed phone calls/correspondence with courtesy; set up conferences/meetings; reserved rooms for meetings/conferences and lodging; contacted caterer;

reserved airline tickets; typed meeting agendas/worksheets - workbooks/packets; took notes; scheduled appointments; wrote request for approval letters for non-state

employees to attend meetings and receive reimbursement; revised/retyped packets for statewide Principal's Certified Personnel Evaluation Training Workshop;

helped compose the beginning of a new statewide project on Kindergarten Physical Examinations; compiled data on surveys into reports; limited medical terminology;

helped other people in other areas with deadlines; installed programs onto computer, created/maintained files; and other             special assigned duties.

 

Emphasis Inc.              ASSISTANT MANAGER:                                               NLR, AR                                   4-92/9-92

 

Managed 2-3 people at a time; maintained security; payroll; schedules; opened and closed registers and store; handled returns, complaints, and voids with professional courtesy; inventory, stock, and paperwork; and checked people out.

 

EDUCATION:

 

St. Charles Community College – St. Peters – 2003 – 2004

Marketing/Management:  Continuing classes toward degree

 

St. Louis Community College - Meremac - Spring 2000

Marketing/Management:  Continuing classes toward degree.

 

Webster University - St. Louis, MO - 1-97/3-97

Marketing/Management:  Two month class offered at UniGroup.

 

South Central Career College - LR, AR - 3-92/3-93

Information Processing Management:  A one year business/secretarial course - Lotus 1,2,3; DataBase; WordPerfect; WordStar; Desktop

Publishing; Ten Key; Filing; Dictaphone; English; and Basic Accounting.

 

Special Skills:             

 

Type @65-70 wpm; MicroSoft Windows, MicroSoft Works, MicroSoft Publisher, MicroSoft Word, MicroSoft Excel, Quickbooks, Paradox, PageMaker, NameTag; Lotus

SmartSuite (spreadsheet, word processing, data base, graphics, etc.) RDBS, QMF,  modem, fax, and Internet, MicroSoft Outlook Calendar, CRM (Customer Relations

Management database – tracks clients, calendar functions, letters, and more).

 

Working with UniGroup, Inc., in Revenue Accounting for four years, has given me a great understanding of the moving industry and the main frame computer systems utilized in both Mayflower and United.

 

Am a fast, accurate learner who takes pride in the outcome of the work produced.  Pay particular attention to detail and review material for errors.  Am a dedicated, hard worker who puts forth 110% effort.

 

Volunteer Work:         

 

AUTISM SPEAKS:  Raised funds for Autism Speaks, which is a non-profit organization that aids in the development of children and people with autism as well as in

searching for a cure.  Team Captain for Walk Event – Member Since 2007.

 

WENTZEVILLE JAYCEES– Member 2004 - 2006.

 

EASTER SEALS RELAY COMMITTEE MEMBER: Raised funds for Easter Seals, which is a non-profit organization that aids in the development of handicapped children. 

Participated in the relays in 1999 and 2000.