PATRICIA G. KOS
Home (636) 397-6152
Cell:
(314) 540-1854
http://www.qbs4u.com
EXPERIENCE:
Self-Employed: Administrative/Management: 11/05
Present
Working from my professional home office assisting business owners with
the day-to-day activities such as: Conference scheduling, Hotel Reservations,
Travel Reservations, Catering, Preparing Materials, Presentations, Writing
Grants Correspondence, Literature, Ordering Give-a-way Prizes; Ordering
Promotional Supplies; Shipping Materials, and more. Also, writing job descriptions, posting descriptions,
reviewing resumes, interviewing candidates, hiring and training staff, and
managing the hired staff to complete the projects.
AmericanTV Accounts Receivable
Specialist:
Handle all Accounts
Receivable activities for all stores in the St. Louis Region which included
the following: Researched and reviewed
laws regarding collection policies; Met and created an alliance with the police
department detectives; ran and printed reports daily; researched invoices to
determine if the debit or credit balance was correct; professionally
corresponded in writing and verbally with co-workers of all three stores and
the distribution center regarding the proper instructions to avoid incorrect
invoices; professionally corresponded in writing and verbally with customers
regarding debit or credit balances; received, entered, and reviewed NSF checks
to determine
the proper procedure
in handling (was it fraud or did it need to be collected); filed fraudulent activity reports with the
police of all cities in the region which American has stores (reports must be
filed in person at the police department per store); sent the customers
debit balance information to the proper collection agencies when refusal to
pay; wrote-off uncollectible debit balances; accepted and applied payments on
debit balances; forced bankcard refunds through the system; received, entered,
and researched bankcard chargebacks; kept up-to-date
and accurate files of all collection attempts; completed daily deposits for the
department; retrieved and sorted mail for the Bridgeton store only; stamped
mail for the Bridgeton store only; ordered supplies for the corporate offices
located in the Bridgeton store; assisted with system training on the computer.
Temporary Services Administrative Assistant:
Coordinated meetings/conferences
which included - preparing meeting/conference materials, taking/transcribing meeting
minutes; coordinated and updated calendars; booked on-line ravel reservations
(air, car, and hotel) for both domestic and international trips (using Sabre); completed expense reports; wrote and/or typed
letters, memos, and reports; wrote and responded to e-mail/mail; answered and
directed telephone calls; greeted and assisted visitors with professional
courtesy; filed, ordered office supplies, prepared out-going mail, and contacted
maintenance/facilities when problems arise; worked with all levels of
management assisted in other areas as needed.
JonesMayer,
Inc. OFFICE MANAGER:
Type memos/letters/specifications; answer and direct phones
with courtesy; filing; organizing files in storage; opening, date stamping, and
routing mail; preparing and metering mail; preparing and packing UPS shipment
items.
UniGroup, Inc. SECRETARY II/Correspondence Clerk:
Constructed/typed
memos/letters/reports/quarterly objectives; answered and directed phone
calls/correspondence with courtesy; made certain correction requests were
handled in a timely,
professional manner; wrote and ran monthly/weekly/daily reports from mainframe
and PC and downloaded reports from mainframe to PC; scheduled
appointments; created/maintained
files; ordered supplies; sent request through for payment; involved in the
hiring process of Mayflower Revenue Accounting (80 people
hired) which included -
confidentiality of applicants history,
salaries, etc., tracking open positions, transferring open positions to various
departments, scheduling interviews
with Director of Revenue, typing
the hire information records, training two new secretaries and a new PC Coordinator
-; corrected invoices, and other assigned projects.
Held temporary position of Correspondence Clerk from 11/97 -
7/98).
Dept. of Ed.
Constructed/typed
memos/letters to schools and inter- departmental staff; wrote/typed/revised
grant proposals, itineraries; narratives, time sheets, leave forms, minutes,
travel forms,
inter-office request, etc.; made copies and transparencies; collated packets;
laminated; ordered supplies; sent bills to purchasing for payment;
answered/directed phone
calls/correspondence with courtesy; set up conferences/meetings; reserved rooms
for meetings/conferences and lodging; contacted caterer;
reserved airline tickets;
typed meeting agendas/worksheets - workbooks/packets; took notes; scheduled
appointments; wrote request for approval letters for non-state
employees to attend meetings
and receive reimbursement; revised/retyped packets for statewide Principal's
Certified Personnel Evaluation Training Workshop;
helped compose the
beginning of a new statewide project on Kindergarten Physical Examinations;
compiled data on surveys into reports; limited medical terminology;
helped other people in
other areas with deadlines; installed programs onto computer,
created/maintained files; and other special
assigned duties.
Emphasis Inc. ASSISTANT MANAGER:
Managed 2-3 people at a time; maintained security; payroll;
schedules; opened and closed registers and store; handled returns, complaints,
and voids with professional courtesy; inventory, stock, and paperwork; and
checked people out.
EDUCATION:
Marketing/Management: Continuing classes toward degree
St. Louis
Marketing/Management: Continuing classes toward degree.
Marketing/Management: Two month class
offered at UniGroup.
Information Processing Management: A one year business/secretarial course -
Lotus 1,2,3; DataBase;
WordPerfect; WordStar; Desktop
Publishing; Ten Key; Filing;
Dictaphone; English; and Basic Accounting.
Special
Skills:
Type
@65-70 wpm; MicroSoft Windows, MicroSoft
Works, MicroSoft Publisher, MicroSoft
Word, MicroSoft Excel, Quickbooks,
Paradox, PageMaker, NameTag; Lotus
SmartSuite (spreadsheet, word processing, data base,
graphics, etc.) RDBS, QMF, modem, fax, and Internet, MicroSoft Outlook Calendar, CRM (Customer Relations
Management database
tracks clients, calendar functions, letters, and more).
Working with UniGroup, Inc., in
Revenue Accounting for four years, has given me a great understanding of the
moving industry and the main frame computer systems utilized in both Mayflower
and United.
Am
a fast, accurate learner who takes pride in the outcome of the work
produced. Pay
particular attention to detail and review material for errors. Am a dedicated, hard
worker who puts forth 110% effort.
Volunteer
Work:
AUTISM
SPEAKS:
Raised funds for Autism Speaks, which is a non-profit organization that
aids in the development of children and people with autism as well as in
searching for a cure.
Team Captain for Walk Event Member Since
2007.
WENTZEVILLE JAYCEES
Member 2004 - 2006.
EASTER
SEALS RELAY COMMITTEE MEMBER: Raised funds for
Easter Seals, which is a non-profit organization that aids in the development
of handicapped children.
Participated
in the relays in 1999 and 2000.